Patients & Visitors
Resources for patients & visitors.
Patient Safety Tips- click here
Admission
All patients at Southside Community Hospital must be registered. This is necessary for accurate medical records as well as insurance and billing information. To ensure no delays, all emergency patients will be provided with a medical screening exam prior to obtaining billing and insurance information. Your insurance card(s) will be copied. Insurance coverage will be verified by the hospital and you will be informed of your responsibility for deductibles and/or co-payments. If you have financial concerns, you should speak with the Patient Accounts Department. You may pay your deductible and/or co-payments at the Cashier's Office.
Your Accommodations
Your Room
We have furnished and equipped your room to make your stay as comfortable and pleasant as possible. Southside Community Hospital has all private rooms.
Your Hospital Bed and Bedside Table
Your hospital bed is electrically operated; your nurse will show you how to adjust it properly. The bed is equipped with side rails for your safety to prevent injury while you are asleep or under sedation.
Your bedside table contains storage space. If you wear glasses and/or dentures, please keep them in a drawer to protect them. Please do not put them on meal trays or in your bed. Please make sure that you have packed all personal items before you leave to go home.
Room Temperature
All rooms in the hospital have a thermostat. This allows you to have your room temperature customized to suit you. If you need help adjusting the temperature, notify the nursing staff.
Calling Your Nurse
To call your nurse, use the button that is located on your television speaker/remote. It is the RED button. When the button is pressed the nurses station is notified and a staff member will answer promptly.
Telephone
For your convenience, each room is equipped with a telephone. In your admission package, there will be information about placing calls. People will be able to call you directly during your stay here. They need to call 434.315.2500. They will be instructed to enter your room number. If they do not know the room number they can press 0 to speak with an operator. Direct calls can be received from 7:00 am to 9:00 pm. From 9:00 pm to 7:00 am all calls must go through the switchboard and will be forwarded to the nurses' station. If you or your doctor would like to prohibit phone calls from coming to your room, they can be rerouted to the switchboard. In order to make a local call, dial 9 then the number. Calling card calls and outside operator-assisted calls are also allowed on your hospital phone. For further instructions, please consult the telephone information given to you in your admission packet.
Television
Your room is equipped with cable television. The remote and speaker are on the same box with the nurse call button.
Your Hospital Team
The Medical Staff
An attending physician who plans your treatment, records your history and progress, and keeps your referring physician informed of their findings and recommendations directs your medical care. Questions regarding your illness or treatment plan should be directed to your attending physician.
The Nursing Staff
Nursing care is provided around-the-clock by a team of professional registered nurses, licensed practical nurses, and nurse assistants. A nursing director is responsible for directing and coordinating nursing care for their unit. Please feel free to contact your nurse or nursing director if you have any questions or concerns.
Dietitians
Registered dietitians are available to ensure that patients receive the types of foods they need to aid in their recovery. A registered dietitian will work with you on an inpatient or outpatient basis to help you understand the diet restrictions you may need to follow at home. If you have any questions, please call 2670 if you are in the hospital or 434.315.2670 from outside the hospital.
Chaplain/Pastoral Services
Southside Community Hospital's Chaplain Services are available 24-hours-a-day for patients, family, and staff. We provide support, care, and other services with no denominational boundaries. If you desire a visit from the chaplain, or would like for your pastor to be notified, please advise your nurse. For more information please call the Department of Pastoral Care at 434-315-2488 or visit our website at http://clergy.centrahealth.com/.
Environmental Services
A member of our Environmental Services team cleans your room daily. If there is a housekeeping problem in your room, please inform your nurse. Someone will take care of the problem as soon as possible.
Case Management
Our Case Management Department is here to serve the needs of each and every patient who may be experiencing difficulties in regard to an illness or hospitalization. If you or any member of your family has any questions concerning discharge or referrals to other community agencies, they are here to help. They can be contacted by dialing 2813 if you are in the hospital or 434.315.2811 if you are outside the hospital.
Volunteers
Volunteers are a valued resource and essential component to the caring mission of Southside Community Hospital. They play a very important role at Southside Community Hospital by helping us to provide high-quality, cost-effective healthcare to the community of Southside Virginia. Our volunteers provide another level of care-- tender, loving care for our patients and family members. Please contact 434.315.2445 if you are interested in becoming a CSCH volunteer.
Food Services
Cafeteria
Breakfast - 6:30 a.m. - 9 a.m.
Lunch - 11 a.m. - 1:30 p.m.
Snack Bar - 9:30-10:30 a.m. ; 2:00 - 4:00 p.m.
Dinner - 4:30 p.m. - 6 p.m.
For Your Safety and Security
Your ID Bracelet
Once you are admitted you are given a special ID bracelet that states your name, hospital room number, physician's name, and other important information. Your ID bracelet must be worn at all times. Parents of newborn babies are given additional ID bracelets.
Smoking
Smoking is not allowed within the hospital. As of February 14, 2005, SCH is a tobacco-free campus.
Electrical Appliances
Southside Community Hospital does allow patients to have electrical appliances that do not belong to the hospital in their rooms. The Plant Operations department MUST check these appliances prior to using the appliance in the room. In order to have the appliance checked, please notify your nurse and ask her to contact Plant Operations.
Fire Drills
For your safety, Southside Community Hospital conducts fire and other disaster drills at various times throughout the year. If you are a patient when one of these drills is conducted, stay in your room and do not get alarmed. The entire staff is aware of the procedures to follow and is thoroughly trained in fire rescue.
Medications
Medications, which you take while hospitalized, are prescribed by your physician, dispensed by the hospital pharmacy, and administered by a nurse. You are not allowed to administer your own medications during your hospitalization without physician approval.
Oxygen
Special regulations must be followed when patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in areas where oxygen is in use.
Wheelchairs
Wheelchairs are available in the hospital lobby. Please ask for assistance from a member of our staff when getting in or out of a wheelchair. If you need a wheelchair and do not have one, ask your nurse to get one for you.
Cellular Phones
Cellular phone use is not permitted in inpatient care areas or areas where patient equipment is located. Cellular phone use is only permitted in the main entrance lobby and outside of the hospital. Cellular phones MUST BE TURNED OFF in prohibited areas.
Valuable and Lost Items (Patient Property)
If you have brought valuables with you such as jewelry, watches, or cash, we urge you to send them home with a family member or friend. We cannot assume responsibility for personal items left in your hospital room. If an item is lost, please inform your nurse as soon as you notice the item is missing. Items that have been misplaced and found are returned to the Quality Management department.
Visiting Hours
Visits from family and friends are often an enormous part of the healing process. We encourage visitation. In order to ensure safety and maintain high quality care, there are specific visiting hours and regulations for specific units. Visiting hours are from 8 am - 8:30 pm.
General
Visiting hours are from 8:00 am to 8:00 pm. A maximum of four visitors are allowed per patient at one time. Children are allowed in most patient rooms. They must be healthy and accompanied by an adult. If you have question about whether a child should go into a patient's room, go to the nursing station and ask a nurse.
Progressive Care Unit and Intensive Care Unit
Visiting hours are from 8:00 am to 8:00 pm. Check at the nurses' station to see how many people are allowed in a patient's room at one time. Visitors to these departments must check in with the nurses' station.
Waiting Areas
Specially designated waiting areas are available to family and friends on each floor of the hospital. Some departments have their own waiting areas. There is a private waiting room for the Obstetrics Department, Intensive Care Unit, Progressive Care Unit, Same Day Surgery, Surgery, Oncology and Radiology. There is a general second floor and third floor waiting area. If you have any questions about the specific waiting areas you should use ask at the nurses' station of that department.
For Your Convenience
Gift Shop
Southside Community Hospital's Auxiliary maintains a gift shop in the main lobby. Many things are available in the gift shop. Visitors should check with the nurse before bringing gifts of food and drink to patients to ensure that gifts are appropriate. Flowers are not permitted in some areas. They gift shop is open seven days a week. Hours of operation are from 10:00 am to 4:00 pm and from 5:00 pm to 8:00 pm.
Parking
Parking is available in the large lot in front of the hospital. Please do not park in reserved areas that are not meant for you. The Town of Farmville Police Department monitors our parking lots. Do not park under the canopy at the Hospital entrance. This area is for picking up or dropping off patients.
SUPPORT GROUPS / EDUCATIONAL GROUPS
Southside Community Hospital offers a wide range of educational classes and support groups. These classes and groups are open to the community as well as hospital staff.
For additional information, contact extension 2590 if you are in the hospital or 434.315.2590 if you are calling from outside the hospital.
Special Services
Advance Directives/Living Will
ATM
For your convenience, an automated teller machine, provided by BB&T, is located in the main lobby next to the gift shop.
Mail and Flowers
Your mail and flowers will be delivered to you each day by a Southside Community Hospital volunteer. Mail received after you are discharged will be forwarded to your home address. You may send mail from your room while you are staying at SCH. Just give the mail to a volunteer.
Notary Public
Notary Public services are available. For assistance, please tell your nurse that you need the services of a Notary Public. Common things that are notarized within the hospital are Living Wills and Power of Attorney. The notaries are also hospital employees, therefore if they are not comfortable notarizing something the family will need to procure notary services.
Interpreters and Language Line
Interpreters are available for the hearing impaired and for those do not speak English as a primary language. Please contact your nurse if you are in need of any of these services.
Ethics Committee
Southside Community Hospital understands that healthcare choices often involve difficult and complex decisions, and that questions or differences of opinion may arise which cannot be easily resolved. Therefore, SCH has a committee to help patients, their family members, and healthcare providers discuss these issues. Please tell your nurse if you have an issue for the Ethics Committee.
COMPLAINTS/CONCERNS
To report quality or safety concerns, please contact our Risl Management Department at 434.315.2412. You may also contact the Joint Commission of Accreditation of Healthcare Organizations (JCAHO) via the following address to voice your concerns:
Mail:
Office of Quality Monitoring
Joint Commission of Accreditation of Healthcare Organizations (JCAHO)
One Renaissance Blvd.
Oakbrook Terrace, IL 601181
E-Mail:
complaint@ jcaho.org
phone: 1-800-994-6610
Hospital Bills and Insurance
If You Have Health Insurance
We will need a copy of your insurance card, driver's license, and social security card. We also may need the insurance forms, which are supplied by your employer or the insurance company. All patients should familiarize themselves with the terms of their insurance policy. This will help with understanding the hospital's billing procedures and charges.
If Your Are a Member of an HMO or PPO
Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure that the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your healthcare plan; if so, their services may not be covered.
If You Are Covered by Medicare
We will need a copy of your Medicare card to verify your eligibility and process your Medicare claim. You should be aware that the Medicare Program specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations, take-home medications, and others. Deductibles and co-payments also are the responsibility of the patient.
If You Are Covered by Medicaid
We will need a copy or your Medicaid card. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary. Co-payments are the responsibility of the patient.
If You Do Not Have Insurance
A representative from the Patient Accounting Department will discuss financial arrangements with you. A hospital representative, who is also a representative of the Division of Family Services, is available to assist you in applying for Medicaid or other government assistance programs.
Your Hospital Bill
The hospital is responsible for submitting your bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. We have several options available to assist you in paying your bill.
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services, which include items your physician orders for you such as x-rays or laboratory tests.
If you have certain tests or treatments in the hospital, you may receive a bill from physicians you did not see in person. These bills are professional services rendered by these doctors in diagnosing and interpreting your test results while you were a patient. Pathologists, radiologists, cardiologists, and other specialists perform services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from the provider.
Going Home
Your Discharge
When your doctor decides you are ready to leave the hospital, he or she will write a discharge order. Please arrange for a family member or friend to help in your departure from the hospital. Your doctor and nurse will give you instructions about post-hospital care. If you have any questions about your diet, activities, or other matters, please be sure to ask at this time.
Checkout Time
Checkout time is usually 1:00 pm on most units; however, checkout time depends on when your physician writes your discharge orders.
Belongings
Before you leave the hospital, make sure you double check closets and drawers for items that you may have left behind.
After You Are Discharged
There are occasions when patients need additional treatment or care after they are discharged from the hospital. To meet the special needs of these patients, Southside Community Hospital offers:
Home Health Services
Home Health Services offer many different things such as
- Skilled Nursing Care
- Intravenous Therapy Services
- Physical Therapy
- Occupational Therapy
- Home Health Aide
- Consultation Services.
For more information call the Home Health Services office between the hours of 8:00am and 4:30pm, Monday through Friday at 434.315.2550.
Your Rights as a Patient
We consider you a partner in your hospital care. While you are a patient at Southside Community Hospital, you are entitled to the following rights:
- To receive care and treatment in a safe setting, one that promotes respect, dignity, comfort and a positive self image
- To have individual needs facilitated and respected (ex. Pastoral care, spiritual services, cultural, psychosocial and communication needs)
- To file a complaint or grievance and to know whom to contact to do so
- To have personal values, beliefs, personal dignity and preferences respected
- To expect personal privacy
- To be involved in and kept informed of your health status, decisions, treatments, prognosis, services, dilemmas and likely outcomes of care, including unanticipated outcomes
- To be informed of services available within the facility and of any services that may not be covered by your health care insurance
- To participate in the planning of your care
- To consent to or refuse treatment, before you give your consent, your physician will have explained the intended procedure, the benefits hoped for and any significant risk factors
- To have a family member or representative of your choice and your personal physician notified promptly of your admission to the hospital
- To request a second opinion about your diagnosis or treatment (this arranged by your physician)
- To change physicians during the course of your treatment (it is your responsibility to notify your present physician before such a decision is implemented)
- To have resuscitative services withheld or provided per your request
- To have an Advance Directive such as a Living Will or health care proxy which expresses your choices about medical care in the event you are unable to speak for yourself (assistance will be provided at your request)
- To expect information as to the extent to which the hospital is able, unable, or unwilling to honor Advance Directives
- To have care provided at the end of life
- To expect that your clinical and financial records are confidential unless you have given permission to release information or reporting is required by law
- To access, request amendment to, and receive an accounting of disclosures regarding health information
- To access information contained in your clinical record within a reasonable time frame
- To retain personal clothing and possessions as space permits, unless to do so would infringe upon the rights of other patients and unless medically contraindicated
- To be free from any type of abuse, exploitation or harassment
- To be free from the use of seclusion or restraint, of any form, as a means of coercion, convenience, or retaliation by staff
- To have pain assessed and managed appropriately
- To donate organs and other tissues
- To be discharged or transferred only for medical reasons, or for your welfare or the welfare of other patients, and to be given reasonable advance notice of the transfer or discharge
- To respect the right of patient’s participating in research, clinical trials or investigation involving human subjects
Your Responsibilities as a Patient
While you are a patient at Southside Community Hospital, you have the following responsibilities:
- To provide information about your health, including present complaints, past illnesses, hospital stays, use of medicine, Advance Directives, and other matters relating to your health
- To report perceived risks and unexpected changes in your condition
- To provide the hospital with feedback about service needs and expectations
- To follow the care, treatment and service plan instructions set by your healthcare provider, and to voice any concerns about these instructions
- To accept the consequences for any outcomes that may occur should you not follow the care, treatment and service plan
- To ask questions when you do not understand information and/or instructions
- To follow the hospital’s rules and regulations, including being considerate of the needs of other patients, staff and hospital property
- To pay your bill and/or to assure that the financial obligations for your care are promptly fulfilled, regardless of the type or insurance or health care plan you have
Important Telephone Numbers
Administration 315-2441
Case Management 315-2810
Cashiers Office 315-2664
Home Health Services 315-2550
Patient Accounting 315-2460
COMMUNITY RESOURCES FOR PRINCE EDWARD COUNTY
American Cancer Society
1-800-227-2345
Buckingham County Department of Social Services (family counseling)
434-969-4246
Cancer Hotline
1-800-422-62378
Crossroads Community Service (Mental Health Services)
434-392-3187
Department of Social Services
111 Couth Street, P.O. Drawer 628
Farmville, VA 23901
434-392-3113
Hospice
Centra Health 434-947-3204
Hospice of Central Virginia 434-392-9666
Medicare Hotline
1-800-633-4227
Piedmont Senior Resources
P.O. Box 398
Burkeville,VA 23922
434-767-5588 / 1-800-995-6918
Social Security (includes disability applications)
324 Commerce Rd
Farmville, VA 23901
434-392-8121
Virginia Legal Aid Society
434-392-8108
Admission
All patients at Southside Community Hospital must be registered. This is necessary for accurate medical records as well as insurance and billing information. To ensure no delays, all emergency patients will be provided with a medical screening exam prior to obtaining billing and insurance information. Your insurance card(s) will be copied. Insurance coverage will be verified by the hospital and you will be informed of your responsibility for deductibles and/or co-payments. If you have financial concerns, you should speak with the Patient Accounts Department. You may pay your deductible and/or co-payments at the Cashier's Office.
Your Accommodations
Your Room
We have furnished and equipped your room to make your stay as comfortable and pleasant as possible. Southside Community Hospital has all private rooms.
Your Hospital Bed and Bedside Table
Your hospital bed is electrically operated; your nurse will show you how to adjust it properly. The bed is equipped with side rails for your safety to prevent injury while you are asleep or under sedation.
Your bedside table contains storage space. If you wear glasses and/or dentures, please keep them in a drawer to protect them. Please do not put them on meal trays or in your bed. Please make sure that you have packed all personal items before you leave to go home.
Room Temperature
All rooms in the hospital have a thermostat. This allows you to have your room temperature customized to suit you. If you need help adjusting the temperature, notify the nursing staff.
Calling Your Nurse
To call your nurse, use the button that is located on your television speaker/remote. It is the RED button. When the button is pressed the nurses station is notified and a staff member will answer promptly.
Telephone
For your convenience, each room is equipped with a telephone. In your admission package, there will be information about placing calls. People will be able to call you directly during your stay here. They need to call 434.315.2500. They will be instructed to enter your room number. If they do not know the room number they can press 0 to speak with an operator. Direct calls can be received from 7:00 am to 9:00 pm. From 9:00 pm to 7:00 am all calls must go through the switchboard and will be forwarded to the nurses' station. If you or your doctor would like to prohibit phone calls from coming to your room, they can be rerouted to the switchboard. In order to make a local call, dial 9 then the number. Calling card calls and outside operator-assisted calls are also allowed on your hospital phone. For further instructions, please consult the telephone information given to you in your admission packet.
Television
Your room is equipped with cable television. The remote and speaker are on the same box with the nurse call button.
Your Hospital Team
The Medical Staff
An attending physician who plans your treatment, records your history and progress, and keeps your referring physician informed of their findings and recommendations directs your medical care. Questions regarding your illness or treatment plan should be directed to your attending physician.
The Nursing Staff
Nursing care is provided around-the-clock by a team of professional registered nurses, licensed practical nurses, and nurse assistants. A nursing director is responsible for directing and coordinating nursing care for their unit. Please feel free to contact your nurse or nursing director if you have any questions or concerns.
Dietitians
Registered dietitians are available to ensure that patients receive the types of foods they need to aid in their recovery. A registered dietitian will work with you on an inpatient or outpatient basis to help you understand the diet restrictions you may need to follow at home. If you have any questions, please call 2670 if you are in the hospital or 434.315.2670 from outside the hospital.
Chaplain/Pastoral Services
Southside Community Hospital's Chaplain Services are available 24-hours-a-day for patients, family, and staff. We provide support, care, and other services with no denominational boundaries. If you desire a visit from the chaplain, or would like for your pastor to be notified, please advise your nurse. For more information please call the Department of Pastoral Care at 434-315-2488 or visit our website at http://clergy.centrahealth.com/.
Environmental Services
A member of our Environmental Services team cleans your room daily. If there is a housekeeping problem in your room, please inform your nurse. Someone will take care of the problem as soon as possible.
Case Management
Our Case Management Department is here to serve the needs of each and every patient who may be experiencing difficulties in regard to an illness or hospitalization. If you or any member of your family has any questions concerning discharge or referrals to other community agencies, they are here to help. They can be contacted by dialing 2813 if you are in the hospital or 434.315.2811 if you are outside the hospital.
Volunteers
Volunteers are a valued resource and essential component to the caring mission of Southside Community Hospital. They play a very important role at Southside Community Hospital by helping us to provide high-quality, cost-effective healthcare to the community of Southside Virginia. Our volunteers provide another level of care-- tender, loving care for our patients and family members. Please contact 434.315.2445 if you are interested in becoming a CSCH volunteer.
Food Services
Cafeteria
Breakfast - 6:30 a.m. - 9 a.m.
Lunch - 11 a.m. - 1:30 p.m.
Snack Bar - 9:30-10:30 a.m. ; 2:00 - 4:00 p.m.
Dinner - 4:30 p.m. - 6 p.m.
For Your Safety and Security
Your ID Bracelet
Once you are admitted you are given a special ID bracelet that states your name, hospital room number, physician's name, and other important information. Your ID bracelet must be worn at all times. Parents of newborn babies are given additional ID bracelets.
Smoking
Smoking is not allowed within the hospital. As of February 14, 2005, SCH is a tobacco-free campus.
Electrical Appliances
Southside Community Hospital does allow patients to have electrical appliances that do not belong to the hospital in their rooms. The Plant Operations department MUST check these appliances prior to using the appliance in the room. In order to have the appliance checked, please notify your nurse and ask her to contact Plant Operations.
Fire Drills
For your safety, Southside Community Hospital conducts fire and other disaster drills at various times throughout the year. If you are a patient when one of these drills is conducted, stay in your room and do not get alarmed. The entire staff is aware of the procedures to follow and is thoroughly trained in fire rescue.
Medications
Medications, which you take while hospitalized, are prescribed by your physician, dispensed by the hospital pharmacy, and administered by a nurse. You are not allowed to administer your own medications during your hospitalization without physician approval.
Oxygen
Special regulations must be followed when patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in areas where oxygen is in use.
Wheelchairs
Wheelchairs are available in the hospital lobby. Please ask for assistance from a member of our staff when getting in or out of a wheelchair. If you need a wheelchair and do not have one, ask your nurse to get one for you.
Cellular Phones
Cellular phone use is not permitted in inpatient care areas or areas where patient equipment is located. Cellular phone use is only permitted in the main entrance lobby and outside of the hospital. Cellular phones MUST BE TURNED OFF in prohibited areas.
Valuable and Lost Items (Patient Property)
If you have brought valuables with you such as jewelry, watches, or cash, we urge you to send them home with a family member or friend. We cannot assume responsibility for personal items left in your hospital room. If an item is lost, please inform your nurse as soon as you notice the item is missing. Items that have been misplaced and found are returned to the Quality Management department.
Visiting Hours
Visits from family and friends are often an enormous part of the healing process. We encourage visitation. In order to ensure safety and maintain high quality care, there are specific visiting hours and regulations for specific units. Visiting hours are from 8 am - 8:30 pm.
General
Visiting hours are from 8:00 am to 8:00 pm. A maximum of four visitors are allowed per patient at one time. Children are allowed in most patient rooms. They must be healthy and accompanied by an adult. If you have question about whether a child should go into a patient's room, go to the nursing station and ask a nurse.
Progressive Care Unit and Intensive Care Unit
Visiting hours are from 8:00 am to 8:00 pm. Check at the nurses' station to see how many people are allowed in a patient's room at one time. Visitors to these departments must check in with the nurses' station.
Waiting Areas
Specially designated waiting areas are available to family and friends on each floor of the hospital. Some departments have their own waiting areas. There is a private waiting room for the Obstetrics Department, Intensive Care Unit, Progressive Care Unit, Same Day Surgery, Surgery, Oncology and Radiology. There is a general second floor and third floor waiting area. If you have any questions about the specific waiting areas you should use ask at the nurses' station of that department.
For Your Convenience
Gift Shop
Southside Community Hospital's Auxiliary maintains a gift shop in the main lobby. Many things are available in the gift shop. Visitors should check with the nurse before bringing gifts of food and drink to patients to ensure that gifts are appropriate. Flowers are not permitted in some areas. They gift shop is open seven days a week. Hours of operation are from 10:00 am to 4:00 pm and from 5:00 pm to 8:00 pm.
Parking
Parking is available in the large lot in front of the hospital. Please do not park in reserved areas that are not meant for you. The Town of Farmville Police Department monitors our parking lots. Do not park under the canopy at the Hospital entrance. This area is for picking up or dropping off patients.
SUPPORT GROUPS / EDUCATIONAL GROUPS
Southside Community Hospital offers a wide range of educational classes and support groups. These classes and groups are open to the community as well as hospital staff.
For additional information, contact extension 2590 if you are in the hospital or 434.315.2590 if you are calling from outside the hospital.
Special Services
Advance Directives/Living Will
ATM
For your convenience, an automated teller machine, provided by BB&T, is located in the main lobby next to the gift shop.
Mail and Flowers
Your mail and flowers will be delivered to you each day by a Southside Community Hospital volunteer. Mail received after you are discharged will be forwarded to your home address. You may send mail from your room while you are staying at SCH. Just give the mail to a volunteer.
Notary Public
Notary Public services are available. For assistance, please tell your nurse that you need the services of a Notary Public. Common things that are notarized within the hospital are Living Wills and Power of Attorney. The notaries are also hospital employees, therefore if they are not comfortable notarizing something the family will need to procure notary services.
Interpreters and Language Line
Interpreters are available for the hearing impaired and for those do not speak English as a primary language. Please contact your nurse if you are in need of any of these services.
Ethics Committee
Southside Community Hospital understands that healthcare choices often involve difficult and complex decisions, and that questions or differences of opinion may arise which cannot be easily resolved. Therefore, SCH has a committee to help patients, their family members, and healthcare providers discuss these issues. Please tell your nurse if you have an issue for the Ethics Committee.
COMPLAINTS/CONCERNS
To report quality or safety concerns, please contact our Risl Management Department at 434.315.2412. You may also contact the Joint Commission of Accreditation of Healthcare Organizations (JCAHO) via the following address to voice your concerns:
Mail:
Office of Quality Monitoring
Joint Commission of Accreditation of Healthcare Organizations (JCAHO)
One Renaissance Blvd.
Oakbrook Terrace, IL 601181
E-Mail:
complaint@ jcaho.org
phone: 1-800-994-6610
Hospital Bills and Insurance
If You Have Health Insurance
We will need a copy of your insurance card, driver's license, and social security card. We also may need the insurance forms, which are supplied by your employer or the insurance company. All patients should familiarize themselves with the terms of their insurance policy. This will help with understanding the hospital's billing procedures and charges.
If Your Are a Member of an HMO or PPO
Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure that the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your healthcare plan; if so, their services may not be covered.
If You Are Covered by Medicare
We will need a copy of your Medicare card to verify your eligibility and process your Medicare claim. You should be aware that the Medicare Program specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations, take-home medications, and others. Deductibles and co-payments also are the responsibility of the patient.
If You Are Covered by Medicaid
We will need a copy or your Medicaid card. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary. Co-payments are the responsibility of the patient.
If You Do Not Have Insurance
A representative from the Patient Accounting Department will discuss financial arrangements with you. A hospital representative, who is also a representative of the Division of Family Services, is available to assist you in applying for Medicaid or other government assistance programs.
Your Hospital Bill
The hospital is responsible for submitting your bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. We have several options available to assist you in paying your bill.
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services, which include items your physician orders for you such as x-rays or laboratory tests.
If you have certain tests or treatments in the hospital, you may receive a bill from physicians you did not see in person. These bills are professional services rendered by these doctors in diagnosing and interpreting your test results while you were a patient. Pathologists, radiologists, cardiologists, and other specialists perform services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from the provider.
Going Home
Your Discharge
When your doctor decides you are ready to leave the hospital, he or she will write a discharge order. Please arrange for a family member or friend to help in your departure from the hospital. Your doctor and nurse will give you instructions about post-hospital care. If you have any questions about your diet, activities, or other matters, please be sure to ask at this time.
Checkout Time
Checkout time is usually 1:00 pm on most units; however, checkout time depends on when your physician writes your discharge orders.
Belongings
Before you leave the hospital, make sure you double check closets and drawers for items that you may have left behind.
After You Are Discharged
There are occasions when patients need additional treatment or care after they are discharged from the hospital. To meet the special needs of these patients, Southside Community Hospital offers:
Home Health Services
Home Health Services offer many different things such as
- Skilled Nursing Care
- Intravenous Therapy Services
- Physical Therapy
- Occupational Therapy
- Home Health Aide
- Consultation Services.
For more information call the Home Health Services office between the hours of 8:00am and 4:30pm, Monday through Friday at 434.315.2550.
Your Rights as a Patient
We consider you a partner in your hospital care. While you are a patient at Southside Community Hospital, you are entitled to the following rights:
- To receive care and treatment in a safe setting, one that promotes respect, dignity, comfort and a positive self image
- To have individual needs facilitated and respected (ex. Pastoral care, spiritual services, cultural, psychosocial and communication needs)
- To file a complaint or grievance and to know whom to contact to do so
- To have personal values, beliefs, personal dignity and preferences respected
- To expect personal privacy
- To be involved in and kept informed of your health status, decisions, treatments, prognosis, services, dilemmas and likely outcomes of care, including unanticipated outcomes
- To be informed of services available within the facility and of any services that may not be covered by your health care insurance
- To participate in the planning of your care
- To consent to or refuse treatment, before you give your consent, your physician will have explained the intended procedure, the benefits hoped for and any significant risk factors
- To have a family member or representative of your choice and your personal physician notified promptly of your admission to the hospital
- To request a second opinion about your diagnosis or treatment (this arranged by your physician)
- To change physicians during the course of your treatment (it is your responsibility to notify your present physician before such a decision is implemented)
- To have resuscitative services withheld or provided per your request
- To have an Advance Directive such as a Living Will or health care proxy which expresses your choices about medical care in the event you are unable to speak for yourself (assistance will be provided at your request)
- To expect information as to the extent to which the hospital is able, unable, or unwilling to honor Advance Directives
- To have care provided at the end of life
- To expect that your clinical and financial records are confidential unless you have given permission to release information or reporting is required by law
- To access, request amendment to, and receive an accounting of disclosures regarding health information
- To access information contained in your clinical record within a reasonable time frame
- To retain personal clothing and possessions as space permits, unless to do so would infringe upon the rights of other patients and unless medically contraindicated
- To be free from any type of abuse, exploitation or harassment
- To be free from the use of seclusion or restraint, of any form, as a means of coercion, convenience, or retaliation by staff
- To have pain assessed and managed appropriately
- To donate organs and other tissues
- To be discharged or transferred only for medical reasons, or for your welfare or the welfare of other patients, and to be given reasonable advance notice of the transfer or discharge
- To respect the right of patient’s participating in research, clinical trials or investigation involving human subjects
Your Responsibilities as a Patient
While you are a patient at Southside Community Hospital, you have the following responsibilities:
- To provide information about your health, including present complaints, past illnesses, hospital stays, use of medicine, Advance Directives, and other matters relating to your health
- To report perceived risks and unexpected changes in your condition
- To provide the hospital with feedback about service needs and expectations
- To follow the care, treatment and service plan instructions set by your healthcare provider, and to voice any concerns about these instructions
- To accept the consequences for any outcomes that may occur should you not follow the care, treatment and service plan
- To ask questions when you do not understand information and/or instructions
- To follow the hospital’s rules and regulations, including being considerate of the needs of other patients, staff and hospital property
- To pay your bill and/or to assure that the financial obligations for your care are promptly fulfilled, regardless of the type or insurance or health care plan you have
Important Telephone Numbers
Administration 315-2441
Case Management 315-2810
Cashiers Office 315-2664
Home Health Services 315-2550
Patient Accounting 315-2460
COMMUNITY RESOURCES FOR PRINCE EDWARD COUNTY
American Cancer Society
1-800-227-2345
Buckingham County Department of Social Services (family counseling)
434-969-4246
Cancer Hotline
1-800-422-62378
Crossroads Community Service (Mental Health Services)
434-392-3187
Department of Social Services
111 Couth Street, P.O. Drawer 628
Farmville, VA 23901
434-392-3113
Hospice
Centra Health 434-947-3204
Hospice of Central Virginia 434-392-9666
Medicare Hotline
1-800-633-4227
Piedmont Senior Resources
P.O. Box 398
Burkeville,VA 23922
434-767-5588 / 1-800-995-6918
Social Security (includes disability applications)
324 Commerce Rd
Farmville, VA 23901
434-392-8121
Virginia Legal Aid Society
434-392-8108
Last modified
2009-08-17 03:04 PM